Cancellation Policy

Whilst we are aware that various local and national businesses have strict no refund policies in place for event cancellations, we appreciate that things come up and like to be able to issue refunds where we can. For example, if deposits haven’t yet been paid or materials bought, then we are able to send you a refund back for your ticket. However, sometimes we work with external instructors who have different expectations in place. Equally, refunds do incur processing fees to the business which we must take into account.

Our cancellation policy is as follows:

• No refunds for cancellations made within 48 hours or for events £5 and under. The administration required and processing fees incurred make these cancellations prohibitive.
• If the ticket is cancelled within 7 days of the event, a refund is based on the discretion of the Space Lead. This considers a number of factors, such as whether deposits have been paid, materials bought, policies of external instructors we are working with and so forth. A refund will be issued where it can and you will receive an email stating that the order has been refunded where relevant.  If previous factors listed prevent a refund at this stage, the ticket will go back on sale and if it is bought by another member, then a refund will be issued.
• Some events have non-refundable deposits; these will be clearly outlined in the event description at the point of sale.

Please note that all refunds are subject to a £1 cancellation fee to cover the processing fees and administration associated with the cancellation. This will be deducted from the refund total. We really appreciate as much notice as possible so we can ensure that our costs are covered.